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HomeTech'Christmas ruined' after Morrisons missed festive deliveries

‘Christmas ruined’ after Morrisons missed festive deliveries

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Kate from Exeter Kate's dinner on the plate, which includes pickled onions, ham slices and mashed vegetables.Kate from Exeter

Some Morrisons clients missed out on a standard Christmas dinner after their on-line orders didn’t arrive in time, leaving them to raid their cabinets to cobble collectively a festive feast.

Prospects instructed the ORIONEWS their “Christmas was ruined” as they needed to make do with makeshift meals starting from potato waffles to pickled onions.

Morrisons blamed “methods points” for the disruption confronted by clients from 23 December each in-store and on-line.

It apologised on the time and applied further reductions, and stated it fulfilled many orders by Christmas Eve.

The grocery store stated it was nonetheless investigating the reason for the difficulty, however instructed the ORIONEWS “it isn’t one thing we’ll be commenting on”.

“Our entire Christmas was ruined,” stated Kate, a Morrisons buyer in Exeter, who has agoraphobia and doesn’t drive.

She referred to as Morrisons a “large let down” after the grocery store didn’t ship her buying on Christmas Eve.

“They cancelled my order with out notifying me so by the point the supply slot got here and went, the retailers had been closed,” she stated.

“My daughter and son had been coming for Christmas Day and Boxing Day – each are disabled so could not get to the retailers.”

She says they needed to make do with ham, pickled onions and “just a few spuds that my daughter had left over mashed up with frozen broccoli and cauliflower”.

“We mainly had bubble and squeak on each Christmas and Boxing Day,” she stated.

Getty Images Morrisons logo, yellow corn illustration against a white background.Getty Photos

Kate’s daughter, who makes use of a wheelchair, stated the household had been instructed the order was cancelled two minutes earlier than retailers closed on Christmas Eve.

She stated she was “actually annoyed and dissatisfied” with Morrisons’ customer support.

“Christmas dinner is one thing we actually sit up for,” she stated.

“If that they had been having issues the day earlier than and communicated, then individuals may have gone to different shops.

“We’ll in all probability be going elsewhere subsequent Christmas.”

The grocery store has supplied her £10 in loyalty factors however she is but to simply accept – and continues to be ready for a refund.

Potato waffles

John in Edinburgh additionally needed to flip to his freezer for Christmas lunch along with his associate and buddy.

He stated his order was initially delayed from 23 to 24 December, earlier than discovering out too late that it might not be coming in any respect.

“I referred to as them however all of the strains had been closed,” he stated.

“So Christmas lunch was rooster, potato waffles, some leeks I already had in and gravy.

“No less than the corporate was good.”

He stated that regardless of his meals not arriving, he was nonetheless charged £150 by Morrisons.

“They agreed yesterday to reimburse me however I’m nonetheless ready for the cash,” he stated.

“They’ve supplied a £10 goodwill voucher, however I will not be utilizing them once more.”

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